Car Rental Terms and contitions

Alvi Rental Solutions

Age, documents required 

The minimum age of the user (lessee) must be 21 years. He/she should provide the following documents:

- a valid driving license for the rental car category, valid in Romania and issued at least one year before rental date;

- identity card (if it is possibly with a stable address in Romania).

An user with age between 19 and 21 years old, having a valid driving license issued at least one year before the rental date, can rent a car only by paying an additional fee. Young driver (19-21) option is available only for certain car classes/models. The reservation must be confirmed and fully paid with min. 3 days before rental, in order to obtain/issue the required documents. In case the documents cannot be issued in due time, the reservation can be cancelled free of charge.

Rates, deposit/franchise, payment methods 

The provided prices are in EUR/day and include the car rental, maintenance, STANDARD Cover protection plan and VAT. The fuel is not included in the price. The special rates are available on request (e.g. long term rental, cross-board rentals).

Besides the rental price it will be necessary to pay a deposit/franchise between 100 EUR and 1000 EUR, according to rented car model. The amount of deposit/franchise will be returned back to the user (the lessee) when the car is delivered back in good condition. The payment for car rental services is anticipated, it can be done in EUR or LEI, cash, by bank transfer or with one of the accepted credit card (VISA, MasterCard) directly in the agency or online.

Booking, reservation confirmation, guarantee/deposit, booking cancellation 

A reservation should be guaranteed within 24 hours after confirmation by paying in advance 50 EUR or 100 EUR (depending on the total value of the rent). At the moment of car pick-up, the user should pay the difference of the total rental value. If no prepayment will be made, the reservation might be cancelled. The booking cancellation conditions depend on the offer of each local supplier and on the package of services purchased. We recommend you to carefully read the cancellation conditions before completing the reservation process.

Rental Period

The minimum rental period is 24 hours. The extension of the rent is possible in the limit of the availability of the car only with the acceptance of the local supplier (lessor) and with the payment of the rent and / or the related taxes.

Car pick up / return

The user (the lessee) will pick up the car clean, with full tank and will return it in the same conditions – with full tank. Otherwise, it will be necessary to pay 2 EUR per litre of the fuel shortage + a service fee of 20 EUR. Car pick up / returning can be done free of charge in the localities where there are approved local suppliers. If there is no availability or a supplier in a certain location, cars from other locations can be delivered and taxes will be applied according to the offer generated online.  Car pick up / returning outside the supplier`s working hours will be charged according to the offer generated online.

Additional driver 

Any additional driver has to meet at least the same conditions as the rental contract holder. For a rental, up to 3 additional drivers can be accepted for a fee. 

Protection plans and user responsibility 

STANDARD Cover

EXTRA Cover

SUPER Cover

 - included in rental rates

 - includes RCA (Third Party liability Insurance) and CASCO (damage and theft) insurance with driver responsibility (franchise)

 - pay 100% of deposit

 - subject to a fee

 - includes STANDARD Cover protection

 - reduced user (driver) responsibility in case of damage of wheel rims/cover, tires* and car windscreen

 - pay 100% of deposit

 - subject to a fee

 - includes EXTRA Cover protection

 - reduced user (driver) responsibility in case of damage or theft

 - pay reduced deposit up to 50%

Uncovered risks:

 - wheel rims/cover, tires 

 - car windscreen

 - inside of the car

 Uncovered risks:

 - inside of the car

 Uncovered risks:

 - inside of the car

In case of car damage or theft 100% of your deposit will be charged.

In case of car damage (except wheel rims/cover, tires* and car windscreen) or theft, the whole of your deposit will be charged.

*In case of flat tire, the cost of vulcanization services will be reimbursed up to a limit of 25 EUR/event, based on supporting documents.

In case of car damage (except inside of the car) or theft, the whole of your deposit will be refunded.

*In case of flat tire, the cost of vulcanization services will be reimbursed up to a limit of 25 EUR/event, based on supporting documents.

Additional services

On request, for a fee, additional services are available, such as chauffeur, GPS navigation system, child seat, snow chains, prepaid fuel etc. Also, there are available transfer services and local tours with a driver-guide.

Geographical area

The car rental is only for Romania territory.  For travel outside Romania with the rented car, an additional fee is applied (available at "Additional services") and a written authorization from the lessor is required. For safety reasons, the car can be monitored by GPS.

Car rental and/or travel abroad are available for certain car classes/models. The reservation must be confirmed and paid in full with min. 3 days before the time of the rental, in order to obtain the documents needed to leave the country. In case the documents cannot be issued in due time, the reservation can be canceled free of charge.

Penalties and fees

All penalties, road fees, parking etc., the maintenance during the rental period will be paid by the user (the lessee). The loss of car documents will be charged with 100 EUR, and the loss of keys will be charged additionally with 200 EUR - 1000 EUR. The damage of certain sides of the rented vehicle (wheels, seats, etc.) will be charged according to the signed contract. Smoking is prohibited inside the rented cars. In case the user or one of the passengers smokes inside the car, a fee of EUR 100 will be paid for sanitation.